Terms and conditions
Last updated September 2026. These terms are written to be read. If anything is unclear before you book, ask us and we will explain it in plain English before any money changes hands.
1. Who we are and what these terms cover
1.1 Big Little Content is the trading name of Content Kweens Ltd, a company registered in England and Wales (“the Company”, “we”, “us”). The Company is owned and directed by Ben Lifton, who personally delivers or oversees the majority of client work.
1.2 These terms apply to every client, collaborator and individual (“the Client”, “you”) who engages, corresponds with or makes any payment to the Company, and to every service we provide, including content production days and brand shoots, always on and campaign content, live event coverage, social media management, video podcast production, in person and virtual training, keynotes, train the trainer programmes, online courses, mentoring and consultancy.
1.3 Where work is delegated to a contractor, creator, collaborator or freelancer acting on our behalf, these terms apply equally to that person. Any briefing, feedback or communication given to them is treated as communication with the Company, and every protection in these terms extends to them.
1.4 By engaging with us, entering into correspondence about a booking, or making any payment, you confirm that you have read, understood and agreed to these terms in full.
2. Bookings and proposals
2.1 All bookings, proposals and scopes of work are subject to written confirmation from the Company. Once a booking is confirmed, whether verbally, by email or by payment, a binding contract is formed under these terms.
2.2 A scope of work agreed in writing forms part of the contract. Where a scope of work and these terms differ, the scope of work takes precedence for that project only.
3. Fees, deposits and payment
3.1 Fees are agreed in writing before work begins. Payment is by bank transfer to the account and by the date shown on the invoice.
3.2 Where a deposit is requested, the booking is not confirmed until the deposit has been received. Deposits are non refundable except where the Company cancels under clause 7.2.
3.3 If payment is not received within fourteen calendar days of the due date on the invoice, a late fee of 1.5% of the outstanding amount is charged for each further day the balance remains unpaid.
3.4 The Client is responsible for the cost of shipping any products or materials we need to make the agreed content. Where we buy approved items to complete the work, the Client reimburses those approved expenses in full by the end of the project.
3.5 Travel, accommodation and subsistence are charged as set out in the scope of work. Where a scope of work states x1 night accommodation, that is the accommodation included.
4. Intellectual property
4.1 All creative work, including copy, visuals, strategy, photography, video, raw footage, frameworks, training materials, presentation content and creative methods, remains the property of the Company unless agreed otherwise in writing.
4.2 On receipt of full payment the Client is granted a licence to use the agreed deliverables for the purpose stated in the scope of work. The licence is personal to the Client, cannot be transferred or sold on, and is not exclusive.
4.3 The Client may not share, copy, distribute, resell, trade or otherwise exploit any content beyond that licence without our prior written consent, and is responsible for any loss, cost or damage arising from unauthorised use, and agrees to indemnify the Company against it.
4.4 The Company may use any content made for the Client on its website, portfolio, social channels, case studies and pitch material for professional and educational purposes, unless a written agreement says otherwise.
5. Usage rights for paid media
5.1 Unless the scope of work says otherwise, the licence in clause 4.2 covers organic use only: posting on the Client’s own social channels and website.
5.2 Use of content in paid advertising on any social platform, website or other channel requires a separate usage fee of thirty percent of the total project cost for each month of paid use, unless a different usage fee is agreed in the scope of work.
5.3 Both parties may repost content on their own social accounts for organic use.
6. Revisions, feedback and approvals
6.1 Reasonable revisions are included in the scope of work. Unless the scope of work says otherwise, each video includes one round of revisions covering music, voiceover, on screen text and cropping. Revisions do not include reshoots.
6.2 The Client must review content and request any revision within seven days of delivery. Content not queried within seven days is treated as approved and finalised for payment.
6.3 Extra rounds of edits, reshoots or requests outside the scope are quoted separately and agreed in writing before they begin.
6.4 The Client must supply feedback, materials, product and approvals within the agreed timelines. Delays caused by the Client may move delivery dates but do not move payment dates.
7. Cancellations and rescheduling
7.1 Cancellation by the Client. Notice must be given in writing by email to benlifton1@gmail.com. Where more than seven working days’ notice is given, any deposit may be transferred to a future date, subject to availability. Where fewer than seven working days’ notice is given, the deposit is forfeited and cannot be transferred. If a rescheduled booking is later cancelled for any reason, the full deposit is retained and no further credit or refund is due.
7.2 Cancellation by the Company. We may cancel, postpone or reschedule any service at any time, including for illness, travel disruption or circumstances beyond our control, up to one hour before the scheduled start. Where we cancel, we refund in full any amount already paid for the affected service and, where reasonably possible, offer an alternative date or form of delivery. No further compensation, damages or reimbursement is due, and the Company, its director and its contractors are not liable for loss of profit, earnings, wages, business interruption, reputational harm or consequential loss arising from a cancellation or rescheduling, whatever the notice period or cause.
8. Managed content and social media management
8.1 For retained work we produce the content set out in an agreed scope of work each month, provided payment has been received, the Client has supplied any raw assets to the shared album, and the video concepts for that month have been confirmed by the Client.
8.2 Deliverables are supplied through a shared album, Google Drive or another method agreed by both parties.
8.3 We hold delivered content for seven days after delivery. Content not downloaded within that period may be permanently deleted.
8.4 We create authentic, original and factual content in good taste. We will not produce content containing inappropriate language or anything that promotes bigotry or discrimination on the grounds of race, gender, religion, nationality, disability, sexual orientation or age.
9. Confidentiality
9.1 Both parties keep confidential all information shared in the course of the work and will not disclose it to any third party without the other party’s written consent, using reasonable measures to protect it and using it only as this agreement allows. This obligation extends to every contractor and collaborator engaged by the Company.
10. Termination
10.1 Either party may end the agreement by giving seven days’ written notice by email if the other party is in breach of it.
10.2 If the Client ends the agreement, the Client remains liable for all services performed and expenses approved up to the date of termination. If the Company ends the agreement, the Company refunds any amount paid for services not yet performed.
10.3 The Company may limit, suspend or end the provision of services, after a formal warning, if the Client behaves in a disruptive or abusive way, fails to follow the Company’s guidelines, infringes the Company’s intellectual property, or speaks publicly against the Company or its services without first raising the matter with us.
11. Liability
11.1 The Company, its director Ben Lifton and any appointed contractor or collaborator are not liable for any indirect, incidental or consequential loss arising from the services, including business interruption, loss of wages, loss of earnings, hypothetical future earnings or reputational harm.
11.2 The Company is not liable for any cost, claim or expense brought by a third party in relation to content delivered to the Client and published by the Client online or on social platforms.
11.3 Our total liability for any claim is limited to £500. Nothing in these terms limits liability that cannot be limited by law.
11.4 Both parties indemnify and hold each other harmless from claims, costs, liabilities and losses, including reasonable legal fees, arising from their own obligations under this agreement.
12. General
12.1 Independent contractor. The Company is an independent contractor. Nothing in this agreement creates an employment relationship, partnership or joint venture.
12.2 No exclusivity. Either party is free to enter into similar agreements with others.
12.3 Artificial intelligence. The Client may not use our raw material, footage, image, likeness or voice to develop, train or create an AI avatar, voice clone or synthetic likeness of the Company or its people without our prior written consent.
12.4 Conduct. The Client agrees not to take any action or publish any statement intended to damage the Company or its services. Concerns are raised with us directly first.
12.5 Force majeure. Neither party is in breach for a delay or failure caused by events beyond its reasonable control, including natural disaster, war, industrial action, pandemic, internet or power failure. The affected party must tell the other promptly and make reasonable efforts to resume.
12.6 Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
12.7 Changes and assignment. This agreement may only be changed in writing with the consent of both parties. Neither party may assign its rights or obligations under it.
12.8 Disputes. Both parties agree to work towards a resolution through good faith negotiation before any other step is taken.
12.9 Governing law. These terms and any dispute arising from them are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
12.10 Updates. We may update these terms at any time. Updates take effect immediately for ongoing and future engagements. Material changes are notified by email or by publishing the updated terms here.
Content Kweens Ltd trading as Big Little Content. Contact: benlifton1@gmail.com.