1. Introduction & Scope of Agreement

These Terms and Conditions (“Terms”) apply to all clients, collaborators, and individuals (“Client”, “you”, or “your”) who engage, interact with, or make any payment to Content Kweens Ltd (“the Company”, “we”, or “us”).

These Terms apply to all services undertaken by Content Kweens Limited, trading as Big Little Content, or by any approved contractor acting on our behalf.

This includes, but is not limited to, any form of communication, service agreement, project, consultancy, booking, or payment — whether verbal, written, or digital — that constitutes an interaction or working relationship with the Company. Services include, but are not limited to:

1. In-person workshops, training sessions and consultancy;

2. Content creation days and brand filming sessions;

3. Online courses, mentoring programmes, and virtual training;

4. Social media strategy and content planning.

The Company is owned and directed by Ben Lifton, who will personally deliver or oversee the majority of services and client work. In some instances, work may be delegated, subcontracted, or outsourced to other professionals, agencies, or freelancers. In such cases, all Terms set out in this document shall equally apply to and cover any contractor, collaborator, or third party engaged by Content Kweens Ltd to deliver part or all of the services.

By engaging with, entering into correspondence with, or making any payment to Content Kweens Ltd, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety.

2. Bookings, Proposals, and Engagement

All bookings, project proposals, and service agreements are subject to written confirmation from Content Kweens Ltd. Once a booking is confirmed (verbally, via email, or through digital payment), a binding contract is formed under these Terms.

Any individual or business engaging in services, whether directly with Ben Lifton or through any representative or contractor acting on behalf of the Company, is bound by these Terms.

If services are delivered by a contractor or collaborator appointed by the Company, you agree that:

• The contractor acts under the authority and direction of Content Kweens Ltd.

• All responsibilities, liabilities, and protections outlined in these Terms extend equally to that contractor.

• Any communication, briefing, or feedback delivered to the contractor will be treated as communication with the Company.

3. Payment Terms

Unless otherwise agreed in writing, invoices are payable within 14 days of issue. Late payments may result in a 5% monthly late fee and may pause delivery of services until payment is received in full.

Once payment is made (in part or in full), you acknowledge your acceptance of these Terms and confirm that all engagements, deliverables, and communications fall under this agreement.

All deposits are non-refundable, except where explicitly stated otherwise. If a project or service is cancelled after work has commenced, you will be liable for all work completed up to the date of cancellation.

4. Intellectual Property & Usage

All creative work, including but not limited to copy, visuals, strategy, photography, and video, remains the property of Content Kweens Ltd unless agreed otherwise.

Upon full payment, the Client is granted a non-exclusive, non-transferable licence to use the agreed deliverables for the purpose intended and stated within the scope of work. The Company retains the right to use all content for marketing, portfolio, and promotional purposes unless otherwise agreed in writing.

5. Revisions, Feedback, and Deliverables

Reasonable revisions are included in the scope of work unless otherwise stated. Feedback rounds beyond those agreed may incur additional fees.

The Client must provide all required feedback, materials, and approvals within agreed timelines to avoid delays. Delays caused by the Client may impact delivery dates but will not affect payment schedules.

6. Confidentiality

Both parties agree to keep all confidential information shared in the course of the project private and not disclose it to any third party without written consent.

This obligation extends equally to all contractors, collaborators, or third parties engaged by Content Kweens Ltd to deliver services on the Company’s behalf.

7. Cancellations and Rescheduling

Client Cancellations
1.1. If the Client wishes to cancel a booking for any Service, written notice via email must be provided to Content Kweens Ltd to benlifton1@gmail.com.
1.2. Where cancellation is made with more than seven (7) working days’ notice, any deposit paid may be transferred to a future booking date, subject to mutual agreement and availability.
1.3. Where cancellation is made with fewer than seven (7) working days’ notice, the deposit shall be forfeited in full and is non-transferable.
1.4. If a rescheduled booking is subsequently cancelled by the Client for any reason, the full deposit will be retained and no further credit or refund shall be issued.

Company Cancellations
2.1. Content Kweens Ltd reserves the right to cancel, postpone, or reschedule any Service at any time and for any reason, including but not limited to illness, travel disruption, personal circmstances or unforeseen circumstances.
2.2. In the event of such cancellation, the Company shall refund any amounts already paid by the Client for the affected Service in full.
2.3. The Company shall have the right to cancel a booking up to one (1) hour prior to the scheduled start time, and the Client accepts that no further compensation, damages, or reimbursement shall be due.
2.4. Under no circumstances shall Content Kweens Ltd, Benjamin Lifton, or any authorised contractor be liable for any loss of profits, loss of earnings, loss of wages, business interruption, reputational damage, or consequential losses arising from the cancellation or rescheduling of any Service, regardless of notice period or cause.
2.5. Where reasonably possible, Content Kweens Ltd will offer to reschedule the Service to an alternative date or provide another form of Service delivery.

8. Limitation of Liability

Content Kweens Ltd, its Director (Benjamin Lifton), and any appointed contractors or collaborators shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with any of the services provided.

This includes, but is not limited to, business interruption, loss of wages, reputational harm, loss of earnings, or hypothetical future earnings.

Liability for any claim will be limited to £500.

9. Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

Content Kweens Ltd reserves the right to amend or update these Terms at any time. Any updates will take immediate effect and apply to all ongoing and future engagements. Clients will be notified of any material changes via email or publicly available documentation.